Wow... an easy to implement helpdesk/support ticketing system

In the next couple of weeks I am taking over the lead role in supporting our customers around the world. Looking into what we do now made me realise we didn't have a good way of tracking how many requests individual companies had made. It felt like things could fall between gaps in human processes and I felt like I couldn't fill the gap left by my superb colleague Susannah.



While looking for something else I stumbled upon a Helpdesk system called Zendesk (http://zendesk.com). It fits very well with other Web2.0 tools we use such as Highrise (http://www.highrisehq.com) which we use for CRM and Basecamp (http://www.basecamphq.com) which we use for Project Management and JIRA (http://www.atlassian.com/software/jira) our bug and development tracking system.

I had it up and running in under a day. Fingers crossed it will make it easier for me over the coming weeks.